Month: February 2017

Much of our work affects 820,000 people who reside in our County but some of the most powerful impacts we make can happen when we make something better for just one person. For example, Terry Milstid in SWM recently received an email from a resident who requested an updated flood map. This note goes to show the powerful impact of great service delivered in a timely manner: Dear Mr. Milstid, Thank you very much for providing this flood information! Your prompt response exceeds my highest expectations and deserves my highest appreciation. The quality of your service reflects highly upon the Pierce County staff. Thank you again! Keep up the great work, Terry! In a similar manner, when Lauren Behm and Jay Simons in the Airport and Ferry Division found out that…

The legendary football coach Vince Lombardi once said, “Perfection is not attainable, but if we chase perfection we can catch excellence.” [caption id="attachment_177" align="alignnone" width="623"]Iconic Seahawks Wide Receiver Steve Largent[/caption] Like Coach Lombardi, I don’t expect perfection but I do think that how we recover from a mistake says a lot about who we are.  In fact, if an organization responds quickly and demonstrates strong accountability, you can actually strengthen customer trust and confidence. Let’s look at one recent issue:  the ferry ticketing website.  As you may know, we recently told about 2,000 ferry customers that the online ticketing system they use to buy ferry tickets was less secure than we had been led to believe. Did our vendor drop the ball in allowing a potential security risk to our…

I vividly remember when my three sons were born.  Each experience was as unique as they are.  But I’m not sure there is a way to adequately describe the instant transformation that happens when you hold your grandchild for the first time! Our newest addition and her family reside here in Pierce County. As I think about the work we’re doing to make our County a great place to live, work and play, I now have an additional powerful motivation.  That is, to ensure Blair and her generation have everything they need: great schools, good family-wage jobs, affordable housing, strong healthcare, beautiful spaces to play and exercise, and most of all, safe neighborhoods to call home. I’m grateful to be doing that work with you. Our amazing road crews have done…

I continue to spend a lot of my time getting out around the County and visiting with our employees.  I enjoy learning about the work people are doing and understanding the breadth of service for our citizens. Since my last post, I have been to the STOP facility, the Wastewater Treatment Plant, Information Technology, the Deputy Sheriff’s Independent Guild, and will spend this afternoon at Remann Hall. As an engineer, I readily admit that I am a bit of a wonk when it comes to machines and technology so it wouldn’t surprise you to know that visiting the Wastewater Treatment Plant was particularly interesting. I'm grateful to Sharon Surra and Amanda Summers from Public Works for the fascinating tour. The recent upgrade to the plant is remarkable, both the treatment processes and the…