How we doin’?
Former New York mayor Ed Koch was famous for his impromptu walking tours of the city. He asked everyone he came across the same question: “How am I doin’?” Our version of “How am I doin’?” is an Internal Services Survey, an opportunity for employees to evaluate the performance of departments we all rely on: Communications; Facilities; Finance; and Human Resources. Of about 3100 employees, 566 responded -- about 18%. Complete results will be available in the next week or so. Most of the ratings are positive or very positive, but the survey raises questions similar to what I hear at meetings and in conversations. They deserve answers. Predictably, they’re all related to wanting faster service. FACILITIES. Despite high ratings for the quality of their work, I’m occasionally asked about…